The short version: you can cancel FrameCap Pro any time. If it doesn't work for you, email us within 7 days of your first payment and you get all your money back. This page is part of our Terms of Service.
1. Cancel any time
- Use the customer portal link in your receipt email (sign in with the email you paid with), or email us and we cancel it for you.
- Pro keeps working until the end of the month or year you paid for, and you won't be charged again.
- Removing FrameCap from Chrome does not cancel your subscription. To stop the payments, cancel as described above.
2. 7-day refund
If FrameCap Pro doesn't work for you, email us within 7 days of your first payment and we give you all your money back.
3. Renewals
Renewals, monthly or yearly, aren't refunded, unless the law says they must be. If Pro stopped working because of a problem on our side, write to us and we'll make it right.
4. If we switch off a key
If we switch off a license key because it was shared or misused (see our Terms of Service), we also cancel its subscription, so you aren't charged again. The time already paid for isn't refunded, unless the law says it must be.
5. Your legal rights
This refund promise comes on top of any cancellation or refund rights the law gives you where you live. It never takes them away.
6. How you get your money
Our payment partner, the company that sells FrameCap Pro for us, sends it back to the card or account you paid with. How long it takes to show up depends on your bank.
7. Contact
Questions about a payment or a refund? Email [email protected].